General

General FAQ's

• I am new to Informatica products, how can I find out what classes I need to take?
• What languages do you support?
• Where can I find Informatica University on social media sites?
• Where do I find Terms & Conditions?
• What is your cancellation policy?

Account & Login FAQs

• How do I create an Informatica Account? (Customers Only)
• How do I log into my Informatica Account?
• How do I reset my password? / I have forgotten my password?
• What if I have multiple accounts? Can they be merged?

Purchasing Training

• What payment methods do you offer?
• Is sales tax applicable to Informatica University courses?
• Purchase Order/ PAL Payment Requirements
• Can I register another user for a course?
• How many Training Units (TU's) are required for Informatica University training and certification?
• Can I buy Informatica University courseware separately?

Registering for Training

• How do I register for Live Training?
• How do I register for an onDemand training?
• I have a subscription - How do I register for Live Instructor led training?
• I have a subscription - How do I register for onDemand training?
• I have a subscription - how do I access my certification exams?
• I am being asked to complete a Registration Form. Where do I find this?

Accessing Registered Training

• How do I access my training transcript and active registrations?
• How do I view my Training Details?
• How do I complete the course survey/ evaluation?
• How do I access/download my course completion certificate?

Technical Support

• onDemand Technical Support
• Unexpected error message
• Issue Communication & Issue Escalation