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  1. Informatica University Support
  2. General

General

General FAQ's

  • I am new to Informatica products, how can I find out what classes I need to take?
  • What languages do you support?
  • Where can I find Informatica University on social media sites?
  • Where do I find Terms & Conditions?
  • What is your cancellation policy?

Account & Login FAQs

  • How do I create an Informatica Account?
  • How do I log into my Informatica Account?
  • How do I reset my password? / I have forgotten my password?
  • What if I have multiple accounts? Can they be merged?

Purchasing Training

  • What payment methods do you offer?
  • Is sales tax applicable to Informatica University courses?
  • Purchase Order/ PAL Payment Requirements
  • Can I register another user for a course?
  • How many Training Units (TU's) are required for Informatica University training and certification?
  • Can I buy Informatica University courseware separately?

Registering for Training

  • How do I register for Live Training?
  • How do I register for an onDemand training?
  • I have a subscription - How do I register for Live Instructor-led Training?
  • I have a subscription - How do I register for an onDemand training?

Accessing Registered Training

  • How do I access my training transcript and active registrations?
  • How do I view my Training Details?
  • How do I complete the course survey/ evaluation?
  • How do I access/download my course completion certificate?

Technical Support

  • onDemand Technical Support
  • Unexpected error message
  • Issue Communication & Issue Escalation
Informatica University Support