Thank you for choosing Informatica University for your training needs. Please review the below class and network requirements that will help ensure you have the best experience possible.
- Each student will require his/her own Training Laptop/PC
- We highly recommend using a secondary monitor during your class. You will be navigating between a Zoom presentation, Lab Exercises and your PDF guides. This is easier with multiple monitors.
- For training delivered virtually/ remotely:
- Students require phone or headset (speakerphone and laptop speakers/only microphone is not sufficient)
- Zoom conferencing capability (see registration confirmation)
- Remote students must test Lab Pre-Check Connectivity as shown below
Click a Region Below to Test Your Connectivity
Training Workstation and Network Requirements
In advance of course start date, the steps below must be conducted. We strongly recommend testing to be conducted on a computer that will be used during the training, preferably on the network the course will be received on.
Confirm the following within facilities at your training location prior to the start of the class:
Training Workstation Recommended Hardware Requirements
Computer – PC or Mac
- CPU: 1.3 GHz or faster
- 2 GB RAM
- Screen size 1024 x 768 or higher (1600x900 for MDM)
Supported Operating Systems
- Windows XP or higher
- Mac OS X
Supported Browsers for HTML5 Web Portal:
- Browsers used must support TLS 1.1 or higher.
- Browser compatibility standards
- Microsoft Edge – Supported by default (Please note IE is not a preferred browser, we recommend downloading Microsoft Edge)
- Mozilla Firefox – version 24 and 25 – Supported but it needs to be enabled (disabled by default) & for all higher versions, it is supported by default
- Google Chrome – version 22 and higher supported by default
Network Requirements and Recommendations
- Internet connection with at least 3 Mbps of bandwidth
- Enough bandwidth if multiple users are connecting from one location (#users x 3 Mbps = Total Required bandwidth)
- A hardwired network connection is preferred over wireless
- Please note that additional network or internet activities such as using VPN, browsing and watching videos can affect the remote lab performance.
Lab Pre-Check Connectivity
- To ensure you can connect to your remote lab during class, we recommend you use latest browsers (listed above) in-order to open the URL provided for connectivity test.
- Using VPN - VPN connections can be restrictive and can prevent you from being able to run a successful connection test. A VPN can also result in lower bandwidth. If possible, drop your VPN connection and connect directly to the internet and re-run the URL and see if you can get connected.
- Bandwidth too low - If you are on a wireless connection switch to a wired connection or test the wireless connection speed. Wired connections are in general more stable than wireless connections and provide better bandwidth in most cases.
Student Portal FAQ’s or Troubleshooting
- Informatica University provides a student portal link to connect to a VM & perform lab exercises, how does it look & what are the contents of UI?
- Name of the course that student registered for
- Description of the course which might include credentials or other information related to logging into VM
- Application status of the VM if it is started or stopped
- VM name which can also be the name of the course which student registered for along with session information
- OS version if it is windows or Linux
- Public IP is provided for a student to RDP (please check with your instructors if you RDP is enabled in your system, it is not enabled by default)
- Class name which is same as VM name/Course name
- Connect VM – Turns to blue and becomes clickable when the VM is completely started and is grayed out when a VM is in stopped state. Please click on this ‘connect VM’ when the VM is completely started to be redirected to console connection of Windows machine
- Status of the VM if it in stopped/started state
- VM username – credentials are provided in this tab to login to the VM, these are case-sensitive
- VM password – credentials to login to the VM, these are case-sensitive
- Different tabs provided to stop/start the VM. Refresh option is provided as a back-up option to use it if someone has started the VM and the status of the VM has not changed for a certain period
- Can I use the student portal link using any browser?
Unfortunately, the technology that is used to create console connection for a VM is not supported by all browsers. We have thoroughly tested and highly recommend use of Google Chrome, Mozilla Firefox, Microsoft Edge & Safari. For IE users, we would recommend downloading Microsoft Edge to use the student portal/connect VM functionality.
- I tried to use the connect VM and was working on my machine and after some idle time, was re-directed to Apache Guacamole login screen, what do I do?
We use Apache Guacamole to enable console connections and this issue might be related to idle timeout and does not necessarily cause any issues with the work that has been completed. Please close this tab and re-connect to VM using the student dashboard link.
- This is my first time connecting to a lab from Informatica University provided labs. When I connect VM, a certificate exception window pops up as shown in below screenshot, what do I do?
This might happen when you are connecting to a lab provided by Informatica University for the first time. Please click on advanced and proceed to the student portal URL without any issues.
- Can I check my connectivity to the lab before the class starts?
Absolutely you can, please see the top section of this page and based on your region please click on the link and 'Run Test' for connectivity results.
- What do I do when an instructor is trying to connect to my VM?
When an instructor is trying to connect to your VM, please do not do anything apart from having your browser open (console connection to VM) & do not close the tab/browser when an instructor is working on your machine. You can see in parallel (real-time) what an instructor is doing from your screen while he tries to help/troubleshoot if there are any issues. Instructors will communicate accordingly once he/she is done using your machine.
For Support: email firstname.lastname@example.org or select to Submit a Request to the upper right of this page.